Shipping & Returns – Zivaara by Nanak Jewellers
At Zivaara by Nanak Jewellers, we aim to provide a seamless and trustworthy shopping experience. Below are the details of our shipping and returns process.
Shipping
Order Processing
All orders are processed within 2–5 business days. Made-to-order or customized pieces may take additional time, which will be communicated during purchase.
Delivery Timeline
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Standard delivery across India: 5–10 business days
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Timelines may vary depending on your location and product availability
Shipping Charges
We offer free shipping on all prepaid orders across India. Any applicable charges will be clearly displayed at checkout.
Tracking Your Order
Once your order is shipped, you will receive a tracking ID via email or SMS to stay updated on your delivery.
Secure Packaging
Your jewellery is packed in tamper-proof, secure packaging to ensure it reaches you safely.
Returns & Exchanges
Eligibility
You may request a return or exchange if:
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The product is damaged, defective, or incorrect
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You notify us within 48 hours of delivery
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The item is unused and returned with original packaging, invoice, and certificates
Non-Returnable Items
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Customized or personalized jewellery
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Items purchased on sale or special promotions (unless defective)
Return Process
Once we receive and inspect the returned item, we will notify you regarding approval. Approved requests will be processed within 7–10 business days.
Exchange Option
We may offer exchanges based on availability and your preference.
Return Shipping
Return shipping charges may apply unless the issue is due to our error.
Need Help?
For any shipping or return-related queries, please contact our support team through our official channels. We’re here to assist you at every step.
By shopping with Zivaara by Nanak Jewellers, you agree to the terms outlined above.